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Contact Us

Welcome! How can we help?

Current Customers

For all questions about your Startec service, including billing, payment or changing a plan, call one of our friendly customer service representatives.

Phone: 877.882.1111
Fax: 877.329.2882

Monday to Saturday: 9:00 a.m.-12:00 a.m.
(midnight) ET
Saturday and Sunday: 9:00 a.m. - 6:00 p.m. ET
Holidays: 9:00 a.m. - 5:30 p.m., EST

New Customers
To find out more about or sign up for any of our services, call one of our friendly customer service representatives.

Phone: 800.342.0485
Fax: 877.329.2882


Monday to Friday - 9:00 a.m.- 8:00 p.m. EST
Saturday & Holidays - 9:00 a.m. – 6:00 p.m. EST
Sunday - Closed

Service Inquiries

If you have a question or concern about your service, we'd like to hear from you. Click here for more information about how to file a service inquiry.


Corporate Offices Headquarters
Impact Telecom
9000 E Nichols Ave., Suite 230
Englewood, CO 80112

FAX: 301.610.4301
Web Site:

Startec Canadian Operations/Impact Telecom
First Canadian Place
100 King St. W. Suite 5700
Toronto, ON, M5X 1C7

Phone: 647.258.1910
FAX: 647.258.1915
Web Site: